joya's Privacy Policy

1.1 Information You Provide Directly

When you create an account on joya, we collect your name, date of birth, mobile number, and email address. You may be required to provide national ID or passport details during account verification. Information related to the payment method you use (bKash, Nagad, Rocket, Upay) for deposits or withdrawals is also collected.

1.2 Automatically Collected Information

Our servers automatically record your device's IP address, browser type and version, operating system, the time and date of your access to the platform, and browsing patterns. This information is used to ensure the security of our platform and to identify technical issues.

1.3 Cookies and Tracking Technologies

joya uses cookies and similar tracking technologies. Cookies are small data files stored in your browser. They maintain your login state, remember your preferences, and help us improve our service. You can disable cookies in your browser settings, though this may limit some features.

joya uses the collected information for the following purposes:

• Creating and managing accounts, verifying identity, and confirming age (the 21+ age requirement applies to all gaming activities).
• Processing deposits, withdrawals, and other financial transactions.
• Providing and managing bonuses and promotional offers.
• Analysing user behaviour to improve our service.
• Preventing fraud, money laundering, and other unlawful activities.
• Providing customer support via live chat and email.
• Complying with applicable laws and regulations.
• Maintaining the security and stability of the platform.

We use your information only for these purposes. Your personal information is not sold to third parties for any other commercial purpose.

joya has adopted industry-standard technical and organisational measures to ensure the security of your personal information.

3.1 Technical Security

Our platform uses SSL (Secure Sockets Layer) encryption, which keeps all information exchanged between your browser and our servers secure. Payment information is stored in a separate encrypted layer. Firewalls and intrusion detection systems are active to prevent unauthorised access.

3.2 Organisational Measures

Only authorised staff can access user information, and they are bound by confidentiality obligations. Regular security audits are conducted and data protection training is provided. If a data breach occurs, affected users are notified promptly.

joya does not sell your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

• Payment Processors: Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals.
• Service Providers: Trusted third parties who operate our technical infrastructure, bound by strict confidentiality agreements.
• Legal Obligations: When required to provide information to authorities by court order or applicable law.
• Fraud Prevention: With relevant agencies to detect or prevent fraudulent activity.

Outside the above cases, your information is not disclosed without your consent.

joya retains your information for as long as your account is active. Even after account closure, information may be kept for a specified period due to legal, regulatory, or technical requirements. Financial transaction records are generally retained for a longer period, as they may be needed for audits and fraud prevention. When there is no longer a valid reason to retain information, it is securely deleted or anonymised.

As a joya user, you have the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, although this may be limited where legal obligations apply.
• Right to Object to Processing: The right to object to the use of your information for marketing purposes.
• Right to Portability: The right to receive your information in a structured, machine-readable format.

To exercise these rights, contact our support team via live chat or email. The Responsible Gaming section has further options for managing your account.

joya strictly does not provide services to anyone under 21 years of age. Age verification steps are taken at the time of registration. If we learn that information from a minor has been collected inadvertently, it will be deleted immediately and the relevant account will be closed. If you have any information about this, please notify our support team.

joya's platform uses third-party technology for game studios (such as Pragmatic Play, PG Soft, Evolution, JILI) and payment services. These third parties follow their own privacy policies. Only the minimum information necessary to provide the service is shared with them. joya is not responsible for the privacy practices of these third parties, but we work only with trusted and secure partners.

Our servers and some third-party services may operate outside Bangladesh. For data transfers, we ensure that the receiving party maintains adequate data protection measures. International transfers include contractual protective clauses.

joya may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised, and for significant changes a notification may be sent to your registered email or on the platform. Continued use of the platform after changes means you have accepted the updated policy. We recommend visiting this page regularly to stay informed of updates.

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us:

• Live Chat: Use the platform's live chat for 24/7 immediate assistance.
• Email: [email protected]

Our support team provides assistance in Bengali and English. If your complaint is not resolved to your satisfaction, you will find more detailed institutional contact information on our About Us page. Our goal is to resolve every complaint promptly.