For ages 21+

joya's Responsible Gaming

Gaming is for enjoyment — not for causing problems. joya believes every member has the right to play responsibly and within their means. On this page you will find tools for setting limits, warning signs to watch for, and ways to get support.

Self-Exclusion Option

24/7 Support

Age 21+ Required

Secure Account Controls

Why Responsible Gaming Matters

Playing online is a form of entertainment — much like watching a film or enjoying a sports tournament. But entertainment stays healthy only when it is kept within a planned budget and does not affect other areas of life — family, work, or health. joya asks its members to commit to staying within set limits and to seek support immediately if they ever feel they have a problem.

Our Terms and Conditions clearly state that no one under the age of 21 may open an account at joya or place any kind of bet. This age verification rule is strictly enforced and an account may be temporarily suspended if there is any doubt about a member's age.

There is no guaranteed win in online betting. The outcome of every game depends on chance, and statistically the house holds the advantage over the long run. That is why joya always says — only bet what you can afford to lose.

Under our Privacy Policy, your account information and gaming history are fully protected. Any responsible gaming request — setting limits, taking a break, or self-exclusion — is handled confidentially.

Tools to Keep Yourself in Control

At joya, every member can set various limits for their own account. Contact the support team to activate these features.

Deposit Limit

Set a maximum amount for daily, weekly, or monthly deposits in advance. Once a limit is reduced it takes effect immediately; a waiting period applies if you want to increase it.

Session Time Limit

Decide how long you will play in one sitting. After the set time the account will log out automatically, helping to prevent the habit of sitting for long unbroken sessions.

Temporary Break and Self-Exclusion

Take a break ranging from 24 hours to a longer period if you feel you need one, or request self-exclusion to close your account permanently. This decision is carried out with respect.

Self-Exclusion Request

If you feel you need a break from gaming, fill in the form below and let our support team know. They are available 24/7 via live chat and email to assist you.

Username

Break Duration

After receiving your request, the support team will contact you and confirm the action taken.

Recognising the Warning Signs

Certain habits or states of mind can indicate that gaming is no longer just entertainment — it is becoming a problem. Stay aware of these signs.

Unable to Accept Losses

Repeatedly placing bets to try to recover lost money, and being unable to stop even after winning — this is an early sign of addiction.

Spending Beyond Your Budget

Using money meant for everyday expenses — rent, bills, or a child's education — for betting, and feeling regret afterwards, is a warning sign.

Impact on Sleep and Relationships

Staying up late to play, hiding it from family and friends, being unable to focus at work — these are things that should not be ignored.

If one or more of the signs above appear in you or someone close to you, it is important to act right away. You can find more information on responsible gaming in joya's FAQ section. Remember — acknowledging a problem is not a weakness; it takes courage.

Where to Get Support

The sooner you seek help, the easier it is to get past the problem. The paths below are always open to you.

joya Support Team

Our support team provides assistance in Bengali 24/7 via live chat and email. Any request — setting limits, taking a break, or self-exclusion — is handled confidentially.

Family and Close Ones

Talk openly with the people around you. Family members can provide emotional support and help bring positive changes to daily habits.

Professional Counselling

Seeing a mental health specialist or behavioural therapist can be very effective. Treatment for behavioural addiction is available at various hospitals and clinics across Bangladesh.

joya's Commitment

joya operates as an entertainment platform — and believes that the safety of its members matters more than business interests. We keep access fully blocked for those under 21, monitor for unusual behaviour, and proactively reach out to members when needed.

If you read more about joya, you will see that responsible gaming is an inseparable part of our core principles. Our goal is the long-term wellbeing of our members — not short-term revenue.

Age 21+ verification required

Personal limit-setting options

Self-exclusion option

24/7 support in Bengali

Confidential and secure process

Some Tips for Healthy Gaming

Before you start playing, set a budget for yourself — an amount that, if lost, will have no impact on your daily life. Once the budget is gone, stop playing for the day; do not borrow from the next day's share.

Do not consume alcohol or any other intoxicating substance before or during play. Intoxication reduces judgement and creates a tendency to take far greater risks.

Take regular breaks. Sitting in front of a screen for a long time weakens decision-making. Take at least a 10–15 minute break every hour — get up, walk around, or have some water.

Do not use another person's betting money in your own account, and do not encourage others to bet, even indirectly. Gaming is entirely a personal decision and the responsibility is personal too.

Finally — if on any day gaming feels more like anxiety than enjoyment, that is the right time to stop. joya's support team will be there for you at that moment.

Frequently Asked Questions

Self-exclusion is a process where you request that your account be closed for a set period or permanently.

The request can be made via live chat or email. Once the request is accepted, you will not be able to access your account during the specified period, and you will not receive any bonus or promotional messages.

Yes, increasing the limit is possible, but it does not take effect immediately. A review period applies when you request to raise the limit, for your safety.

Reducing the limit always takes effect immediately — this is intentionally designed so that you do not cause yourself greater harm on a spur-of-the-moment decision.

Change your password immediately and notify our support team via live chat or email. The support team will review your account activity and, if necessary, temporarily suspend the account.

Never share your account with anyone else — it is a violation of the rules and harmful to your own financial security.

No. The minimum age to create an account at joya is 21. Age is verified at registration, and identity documents may be requested later if there is any doubt.

If someone opens an account using false information and this is later proven, the account may be closed and the balance forfeited.

Start by talking to them calmly — without anger or accusations, simply express your concern. Let them know that support is available and that you are there for them.

Encourage them to see a professional mental health counsellor if needed. Behavioural addiction is treatable and many people recover with the right support.